Making a competitive and sustainable business

Collexe has developed a comprehensive group booking system, tailored to the needs of Air Asia. This system improves three main areas of company’s concerns of a smart and efficient group booking system.

Sustaining Revenue Growth

Airasia has been named World’s Best Low-Cost Airline 11 times in a row due to its ability to provide the best service. Moreover, Airasia has grown to serve more than 165 destinations and added 265 planes in 18 years.

The growth is in line with the increase in complexity of route request management. Majority of ticket sales is done from Airasia ticketing website, while other ticket revenue sales are done from group booking.

We are happy to help Airasia to gain more revenue from group booking. Management of group booking is done through a consolidating system that involves agent, sales, analyst, and manager to deliver services that hold a high standard to Airasia customers.

Group booking system creates a digital transformation of manual to automation working practices. Each involved party can access the system based on each role and responsibilities; the ease of access to flight information and internal communication drives efficiency which in turn increase revenue.

Customers would be able to purchase in lower price due to the high number of ticket group purchase. The digital automation enables Airasia to overview all group purchasing activity. In turn, will sustain Airasia revenue growth due to the crucial collected data that may be used to improve customer service that enables Airasia to be named World’s Best Low-Cost Airline 11 times in a row.

Three Main Improvement Driven by Group Booking System

Group booking system improves three main areas of company’s concerns of a smart and efficient booking system.

  • Automate and streamline of proposal and inquiry

    Group booking portal enables agent to easily book in larger number, upload passenger info, and itinerary per passenger faster; hence, freeing time that is consumed so that more booking orders per working day. All process are consolidated in one connected process of group booking; hence, make business process to be more efficient.

  • Prioritize Potential Customers

    Group booking system simplifies booking process so that business can focus more on improving customer experience, retaining and grow number of loyal followers. Group booking portal simplifies the formulation of travel package, hence giving more focus on the quality of travel package, that focus on specific needs of passengers which in turn improve the travel experience, satisfaction rate, and return customer.

  • Maximizing Customer Building Activities

    Not only that Group booking enables flexibility in accommodating the travel needs of every passenger, this may be in the form of special needs by individual, payment type, and the need of insurance beside other needs, but also provide a report to analyze on genuine frequent passengers, and passenger’s travel patterns. The more service can be provided the higher positive image for the respected businesses.

New Source of Revenue

In addition to group booking system, we have helped Airasia to develop revenue automation system, which sustains their ability to be one of the most profitable airline passengers carrier in the world. The system would generate new revenue based on the pattern of group booking activity and customers needs.