Privacy Policy
1. Introduction
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services. By using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
2. Interpretation and Definitions
Interpretation
Words in which the initial letter is capitalised have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or parts of our Service.
- Collexe, we, us, or our refers to Collexe Sdn Bhd.
- Cookies are small files placed on your device by a website, containing browsing history or identifiers.
- Country refers to Malaysia (unless otherwise specified).
- Device means any device that can access the Service such as a computer, mobile phone, or tablet.
- Personal Data means any information that relates to an identified or identifiable individual.
- Service refers to our website, apps, and marketplace offerings.
- Service Provider means any natural or legal person who processes the data on behalf of Collexe (e.g., payment processors, hosting providers, analytics providers).
- Usage Data means data collected automatically, either generated by the use of the Service or from the Service infrastructure (e.g., visit duration).
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
3. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:
- Email address
- First name and last name
- Phone number
- Address
- Company name
- Other contact information you choose to provide
- Any other information you provide when you register or interact with us
Usage Data
Usage Data is collected automatically when using our Service and may include:
- Your Device’s IP address
- Browser type and version
- Pages of our Service that you visit
- Time and date of your visit
- Time spent on those pages
- Unique device identifiers
- Other diagnostic data
When accessing via mobile, we may collect device-specific data such as model, ID, OS, and mobile browser type.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies (beacons, tags, scripts) to collect and analyse information to improve our Service. Cookies may be “Persistent” or “Session” Cookies.
- Necessary / Essential Cookies: For authentication and preventing fraudulent use of accounts.
- Cookies Policy / Notice Acceptance Cookies: To identify if users have accepted the use of cookies.
- Functionality Cookies: To remember your preferences (e.g., language, login details) and provide a more personalised experience.
You can instruct your browser to refuse all Cookies; however, some parts of our Service may not function properly without them.
Use of Your Personal Data
- To provide and maintain our Service, including monitoring usage.
- To manage your Account.
- To perform a contract you are party to.
- To contact you via email, calls, SMS, or notifications regarding updates or security matters.
- To provide you with news, offers, and updates about similar products or services.
- To manage your requests or inquiries.
- For business transfers such as mergers or acquisitions.
- For analytics, trend analysis, and improving services.
Legal Basis for Processing (where applicable)
- Your consent (e.g., marketing communications).
- Performance of a contract.
- Legal compliance.
- Legitimate interests (e.g., fraud prevention, service improvement).
4. Retention of Your Personal Data
We will retain your Personal Data only for as long as necessary to fulfill the purposes set out in this policy and comply with legal obligations. Usage Data may be retained for shorter periods, except when used for security or functionality improvements.
5. Transfer of Your Personal Data
Your information may be processed in any location where parties involved in processing are located, including outside your country. We ensure reasonable safeguards and secure transfers in accordance with this Privacy Policy.
6. Disclosure of Your Personal Data
- Business Transactions: In mergers, acquisitions, or sales, data may be transferred.
- Law enforcement: When required by law or valid requests from authorities.
- Other legal requirements: To comply with obligations, protect rights, investigate wrongdoing, or ensure safety.
- Service Providers: To support service delivery or analytics.
- Affiliates: Shared under the same Privacy Policy obligations.
- Business Partners: For co-offered products or promotions.
- With your consent: For any other specified purpose.
7. Security of Your Personal Data
We use commercially acceptable means (encryption, access control, firewalls) to protect your data, but no method is 100% secure.
8. Links to Other Websites
Our Service may contain links to other websites not operated by us. We advise you to review the Privacy Policy of every site you visit. We are not responsible for the content or privacy practices of third-party sites.
9. Your Rights
- Access and receive a copy of your information.
- Correct inaccurate or incomplete data.
- Request deletion of your information.
- Withdraw consent at any time.
- Request data portability.
- Object to processing based on legitimate interests.
- Lodge a complaint with a data protection authority.
You may contact us to exercise your rights. We may request proof of identity before responding.
10. Children’s Privacy
Our Service is not intended for individuals under 18 years old. We do not knowingly collect Personal Data from minors without parental consent. If we learn of such collection, we will delete the data promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and, if necessary, notified via email or service updates. Please review periodically for the latest version.
12. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Collexe Sdn Bhd
D-17-06, Sunway Nexis, 1, Jalan PJU 5/1, Kota Damansara,
47810 Petaling Jaya, Selangor, Malaysia
Email: info@collexe.com